As Roaming Palomino is a new business and is constantly evolving with new designs being released throughout the year we work soley on a pre-sale basis. We do not hold an stock on site apart from the samples we buy for quality assurance and marketing imagery. Caps however are an exception, we have limited stock of our caps ready to post out daily.
Pre-sale will remain open for approximately 2-3 weeks at a time, in this time you can purchase which ever items are available on the wesbite. Once that specified time slot closes the orders will be submitted to the print company.
Generally it will be around a 3 week turn-around-time from when we submit the orders after the close of pre-sale. This however may stretch out due to the supply and stock levels of certain item colours at the manufacturer.
If there is ever any instance where a colour is discontinued or may not be available for an extended period of time, we will endeavour to contact the customer as soon as possible with the option of a replacement colour or a store credit if the colours provided do not suit.
JANUARY 2025 - Update
At the end of last year we ran into issues with the print company we were working with. Unfortunately we had a big order sitting in production with them for months with no movement and we still had more orders to submit.
We decided that their company was no longer a fit for our business and we have worked hard to come up with a solution.
All order submitted from the release of the Spaced Out collection, the Lost Souls collection and any other orders submitted in December 2024 and January 2025 have now been submitted to our new printer.
We will do our best to have them out to you before the end of January.
If there are any issues please email Aleesha at [email protected]
Orders made in January 2025 will be sent to print 3rd February 2025.
If caps are purchased in the same ordered as a Pre-Order item it will be sent out once the Pre-Order arrives.