CHANGES TO YOUR ORDER
Please ensure that your order details are correct.
If you have made an error in your delivery address please email as soon as possible - [email protected]
There is no guarantee we will be able to fix the mistake in time however we will do our best.
Items need to be in original condition with tags, not washed or worn apart from initial try on.
Returns can be made within 14 days of purchases so we suggest trying on your items as soon as possible.
Before return - email [email protected] with details, including the Order Reference Number which can be found on your invoice.
If appropriate reasoning for return is satisfied the return address will be supplied to you via email.
All returns must be sent via registered post and postage costs are the responsibility of the purchaser. Roaming Palomino will not be held responsible for lost items in the mail.
There is no guarantee we will be able to fix the mistake in time however we will do our best.
SHIPPING
Regional Australia - 2-3 business days
Rural Australia - approx. 5 business days
Tracking information sent to your email once dispatched.
As most of our items are Pre-Sale there will be a wait on shipping, with approximate delivery times only stated in item description. If there are going to be significant delays you will be notified via email.
Regional Australia - 2-3 business days
Rural Australia - approx. 5 business days
Tracking information sent to your email once dispatched.
As most of our items are Pre-Sale there will be a wait on shipping, with approximate delivery times only stated in item description. If there are going to be significant delays you will be notified via email.
RETURNS
If for any reason you are unsatisfied you may return for a store credit only or exchanged for the same item you purchased.Items need to be in original condition with tags, not washed or worn apart from initial try on.
Returns can be made within 14 days of purchases so we suggest trying on your items as soon as possible.
Before return - email [email protected] with details, including the Order Reference Number which can be found on your invoice.
If appropriate reasoning for return is satisfied the return address will be supplied to you via email.
All returns must be sent via registered post and postage costs are the responsibility of the purchaser. Roaming Palomino will not be held responsible for lost items in the mail.